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Terms & Conditions
Our Terms of Use
These Terms and Conditions govern the purchase and delivery of training services provided by Frontline Frameworks (“Frontline Frameworks,” “we,” “our,” or “us”).
By submitting payment for any invoice, program, training, or service provided by Frontline Frameworks, the purchasing organization or individual (“Client” or “Agency”) agrees to the terms outlined below.
Training Services
Frontline Frameworks provides professional training programs designed for high-demand organizations including public safety agencies, leadership teams, and operational personnel.
Training services may include:
• Instructor-led in-person training
• Instructor-led virtual training
• Cohort-based training programs
• Implementation and organizational development programs
• Professional development training and leadership instruction
The scope, delivery format, participant capacity, and scheduling of each training engagement will be confirmed between Frontline Frameworks and the purchasing Agency following payment.
Payment Terms, Authorization & Disputes
Payment is required prior to scheduling or delivery of training services unless otherwise agreed in writing.
Invoices must be paid by the due date listed on the invoice.
Accepted payment methods include:
• Corporate credit card
• Procurement card (P-Card)
• ACH bank transfer
Frontline Frameworks does not accept personal checks, wire transfers, or purchase orders in place of payment unless approved in advance.
Credit card payments may include standard payment processing fees if applicable.
Failure to remit payment by the invoice due date may result in:
• cancellation of scheduled services
• delayed scheduling
• forfeiture of reserved training dates
The person submitting payment confirms they are authorized to use the payment method provided and have the authority to purchase training services on behalf of their organization.
Submission of payment constitutes acceptance of these Terms and Conditions.
Training services provided by Frontline Frameworks are professional services.
By submitting payment, the Client agrees not to initiate chargebacks or payment disputes for services that have been:
• scheduled
• delivered
• made accessible to participants
Any payment concerns must first be submitted directly to Frontline Frameworks for resolution.
Unauthorized chargebacks may result in collection action and recovery of administrative and dispute processing costs.
Training Programs and Certification
Frontline Frameworks offers professional education and training programs for individuals and organizations.
Certain courses may qualify for professional development credit or certification through recognized organizations such as:
• International Association of Directors of Law Enforcement Standards and Training (IADLEST)
• Society for Human Resource Management (SHRM)
Participation in these programs may require:
• Attendance verification
• Completion of training modules
• Passing knowledge assessments or exams
Completion certificates or continuing education credits are issued only when all course requirements are met.
Frontline Frameworks reserves the right to deny certification or completion status if program requirements are not fulfilled.
Membership & Terms
Frontline Frameworks may offer membership access or program enrollment options that provide access to digital training materials, tools, and educational resources.
By enrolling in a membership or training program, you agree to:
• Pay all applicable fees presented during checkout
• Maintain accurate account information
• Respect membership access limitations
• Not share, distribute, or reproduce protected member content without Frontline Frameworks prior consent
Subscriptions may renew automatically unless canceled prior to the renewal date.
Cancellations & Refunds
Frontline Frameworks provides professional training services for agencies and organizations. Most services are purchased by an agency or organization on behalf of their personnel.
One-Time Payment Structure
All training programs are purchased through a one-time payment or agency contract, unless otherwise specified in a written agreement. Frontline Frameworks does not currently offer recurring membership subscriptions.
In-Person and Virtual Training
For in-person or virtual training programs, which may be delivered as single-day or multi-day sessions, payment is due according to the terms outlined in the agency agreement or training invoice.
If an agency must reschedule a scheduled training due to operational needs or unforeseen circumstances, Frontline Frameworks will make reasonable efforts to accommodate a new training date when possible.
Refunds for scheduled trainings may not be issued once training preparation, scheduling, or instructor allocation has occurred.
Peer Support Foundations Cohort Program
For the Peer Support Foundations cohort program, agencies enroll selected personnel into a structured training container delivered over approximately three months.
Upon enrollment:
The agency makes a one-time payment for the participant(s)
Each approved participant receives course access for the duration of the program
Course access is automatically terminated at the end of the program period
Participants are expected to attend scheduled sessions and complete program requirements in order to receive course completion recognition.
Due to the nature of cohort-based training and instructor scheduling, program enrollments are generally non-refundable once the cohort has begun.
Training Delivery & Rescheduling Policy
Frontline Frameworks provides professional training services for agencies and organizations through in-person training, virtual training sessions, and structured cohort programs.
Training Confirmation
A training date is considered confirmed once the agency has approved a proposal, agreement, or invoice and the training date has been reserved on the Frontline Frameworks calendar.
Once confirmed, that training date is reserved exclusively for the requesting agency.
Cancellation Policy
If an agency cancels a scheduled training, the following terms apply:
More than 30 days before the scheduled training date
• Full refund of training fees paid, minus any non-refundable travel expenses already incurred.
14–30 days before the scheduled training date
• 50% of the total training fee will be retained.
7–13 days before the scheduled training date
• 75% of the total training fee will be retained.
Less than 7 days before the scheduled training date
• 100% of the training fee is non-refundable.
Any travel expenses already incurred for in-person training remain the responsibility of the agency.
Rescheduling
Requests to reschedule confirmed training sessions must be submitted in writing.
Requests submitted at least 14 days prior to the scheduled training date will be accommodated when possible.
Requests submitted within 14 days of the scheduled training date may require additional coordination or may be subject to rescheduling limitations depending on instructor availability.
Training Formats
Frontline Frameworks training may be delivered through:
• In-person training (typically 6–8 hours per day)
• Multi-day training (two or three consecutive days depending on agency needs)
• Virtual training sessions, which may be delivered in a single session or split across multiple days
• Cohort-based programs, such as the Peer Support Foundations program delivered over approximately three months
Peer Support Foundations Cohort
For the Peer Support Foundations cohort program, agencies enroll selected personnel through a one-time payment.
Participants receive course access for the duration of the cohort program. Access to the course platform automatically ends at the conclusion of the program period.
Due to the structured nature of cohort-based training and instructor scheduling, cohort enrollments are non-refundable once the program has begun.
Instructor Rescheduling
Frontline Frameworks reserves the right to reschedule training due to circumstances outside of our control, including instructor illness, travel disruptions, or emergencies. If this occurs, the agency will be notified and a new training date will be arranged.
Intellectual Property
All materials provided through Frontline Frameworks, including but not limited to:
• training modules
• course presentations
• videos
• downloadable PDFs
• worksheets
• frameworks and training models
• course assessments and exams
are the intellectual property of Frontline Frameworks, unless otherwise stated.
You agree not to:
• Copy, reproduce, or distribute materials without written consent
• Use our branding, logos, or course materials without permission
• Resell, license, or republish any content, even if modified
All materials are provided for individual educational use only unless a separate organizational license agreement is in place.
Story Submissions & Testimonials
By submitting a personal story, testimonial, or experience (written, audio, or video), you grant Frontline Frameworks the right to:
• Use the submission for educational or marketing purposes
• Edit or modify the content for clarity or presentation
• Publish the story anonymously unless written permission is provided to include your name
You represent that your submission does not violate the privacy or rights of any other person.
Member Conduct & Community Guidelines
For any private member portals, forums, comment threads, or discussion features:
Members must:
Respect the confidentiality of other participants
Avoid harassment, hate speech, or harmful conduct
Avoid posting content that is disruptive, abusive, or unrelated to the educational purpose of the platform
Frontline Frameworks reserves the right to remove content or terminate access for violations of these guidelines without refund.
Use of AI & Automation Tools
Some tools on our platform may incorporate artificial intelligence or automation, including:
Chat assistance
Assessment feedback
Resource recommendations
Training support tools
These tools are provided for informational and educational purposes only and do not replace professional advice, licensed counseling, or medical care.
Accessibility
Frontline Frameworks aims to make its training programs and materials accessible to a wide range of learners.
If you require an accommodation or alternate format, please contact us at:
Payment Processing & Security
Payments are processed through secure third-party payment processors.
Frontline Frameworks does not store or retain credit card information directly.
All payment transactions are handled by certified payment processors that maintain their own security and compliance standards.
Limitation of Liability
To the fullest extent permitted by applicable law, Frontline Frameworks shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
• the use of our website
• participation in our training programs
• reliance on any educational materials or content
All services and materials are provided for educational purposes, and users assume full responsibility for how they apply the information provided.
Governing Law
These Terms shall be governed by and interpreted in accordance with applicable laws.
Any disputes related to the use of this website or services shall be resolved through appropriate legal processes in a jurisdiction determined by applicable law.
Copyright Infringement (DMCA)
If you believe that copyrighted material on our site has been used in a way that constitutes infringement, please contact:
Your name and contact information
Description of the copyrighted work
The exact URL of material in question
Updates to These Terms
We may update these Terms periodically.
Any updates will be posted on this page and become effective upon publication.
Continued use of our services after updates constitutes acceptance of the revised Terms.
Contact Us
If you have questions or concerns about this policy or how your information is handled, please contact:
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