....Your Rights Font

Privacy Policy

Who We Are

Frontline Frameworks is a training and education organization serving first responders, military personnel, public safety professionals, and high-demand organizations. Our programs provide structured leadership development, resilience training, and peer support education through virtual, in-person, and digital learning environments.

Our website address is:

www.FrontlineFrameworks.org

What Information We Collect

We collect personal information you provide to us directly, including:

Name
Email address
Phone number
Organization or agency name
Payment and billing information (handled securely via our third-party payment processors)
Responses to surveys, forms, or quizzes
Interactions with our website (analytics, cookies, etc.)

Training & Certification Records

If you enroll in Frontline Frameworks training programs, we may collect and maintain records related to:

Course enrollment
Training participation and attendance
Assessment or exam results
Course completion status
Certificates issued
Continuing education or professional development credit eligibility
Agency affiliation and professional role

This information may be used to verify training completion and administer professional education records.

Training Accreditation & Credit Reporting

Frontline Frameworks offers training programs aligned with professional accreditation and continuing education standards.

Certain training programs may qualify for professional development or certification credit through recognized organizations such as:

• International Association of Directors of Law Enforcement Standards and Training (IADLEST)

• Society for Human Resource Management (SHRM)

When applicable, limited participant information (such as name, completion status, and agency affiliation) may be reported to the accrediting organization for the purpose of verifying course completion or continuing education credit eligibility.

Frontline Frameworks shares only the minimum information required for such verification.

How We Use Your Information

We use your information to:

Deliver digital content, training programs and membership services
Personalize your user experience
Process registrations for courses, programs and certifications
Send newsletters, program updates, or promotional information
Improve our website, training offerings, and user experience
Maintain safety, security, and operational compliance

How We Share Your Information

We do not sell your personal information. We may share your information only with:

Trusted third-party services (e.g., payment processors, learning management systems and analytics tools)
Accrediting or certification organizations when reporting course completion or continuing education credit eligibility
Contractors, instructors, or team members working under confidentiality agreements when necessary to deliver training or services
Law enforcement or legal authorities if required by applicable law or legal process

Cookies & Tracking Technologies

We use cookies and similar technologies for:

Website performance and security
User session tracking
Analytics and traffic monitoring (e.g., Google Analytics) 
Improving functionality and user experience

You can manage or disable cookies through your browser settings.

Email & Communication Preferences

You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in the footer of our emails.

Please note that you may still receive essential communications related to training enrollment, certification records, account access, or membership services unless your account is deactivated.

How We Protect Your Information

We implement appropriate technical and organizational security measures designed to protect your information, including:

SSL encryption for secure website communication
Secure third-party payment gateways
Secure learning management and training platforms
Restricted administrative access to sensitive information
Staff and contractor confidentiality agreements

While we implement industry-standard security measures, no online system can guarantee absolute security.

Your Rights

You have the right to:

Request access to the personal data we hold about you
Request corrections to inaccurate information
Request deletion of your personal data where applicable
Withdraw consent for communications at any time
Request information about how your data has been used

To make a data request, please contact us at: [email protected]

Professional Education Disclaimer

Frontline Frameworks provides educational training, leadership development, and peer support education.

Our programs are not clinical mental health services, therapy, counseling, or medical treatment.

Participation in Frontline Frameworks programs does not establish a therapist-client, counselor-client, or medical provider relationship.

Individuals experiencing a mental health crisis should seek assistance from appropriate licensed professionals or emergency services.

Intended Audience

Frontline Frameworks programs and services are intended for adult professionals and organizations, including individuals working in public safety, military, leadership, human resources, and other high-demand operational environments.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

Frontline Families content is designed for adult caregivers, partners, and loved ones. While some resources may help you support children and youth, all materials should be accessed and reviewed by a parent or guardian first. It is the responsibility of the adult member to determine what content is age-appropriate for their household.

Policy Updates

We may update this Privacy Policy periodically to reflect operational, legal, or program changes. Updated versions will be posted on this page with a revised effective date.